Eurotunnel FAQ

What facilities are available onboard the train?
The crossing on the Eurotunnel train only takes 35 minutes so there are only toilets onboard the shuttle. Before you board the Eurotunnel shuttle there is an option to shop at both the Folkstone and Calais terminals. There are plenty of shops to chose from and if you are feeling peckish the are plenty of food outlets for the journey.

Are upgrades available?
It is possible to upgrade your Eurotunnel ticket to a Flexiplus ticket which is a fully amendable and fully refundable ticket and which entitles you to priority loading and 1st Class lounge which has the added benefit of a comfortable seating area prior to getting on the Eurotunnel shuttle.

Can I take my pets on the Eurotunnel train?
Pets are accepted but they must have a pet passport which involves them being chipped with a microchip and they are vaccinated for rabies etc.

How long before departure must I check in with Eurotunnel?
It is half an hour before departure at a minimum but they do advise a little longer if possible.

Can I take a vanon the Eurotunnel train?
Vans can be taken but they CANNOT have an LPG gas tank. Freight bookings will be taken for commercial vehicles. Any vehicle above 1.83 must be declared and booked in the single storage compartments of the shuttle.

Can I travel whilst pregnant or sick?
All passengers travel at their own discretion with Eurotunnel and must provide their own insurance bearing in mind there are no doctors onboard Eurotunnel trains to assist them.

Am I able to amend my Eurotunnel tickets?
If you do not have a Flexiplus ticket they can still be changed but at an amendment fee which is decided based on availability.

How long does the crossing take and where do I go onboard?
The Eurotunnel crossing only takes 35 minutes and you stay in your car onboard unless you want to stretch your legs, then you can get out. Foot passengers cannot travel on this crossing.